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I like customer emails...well...at least when they're positive. Generally, customers only bother to contact you after a purchase if they've had trouble with their order.
But, perhaps because we run such a "transparent" business (we respond personally to customers, and try to make it a personal experience, instead of hiding behind a business name), every once in awhile we get a random email from a customer with a nice note, and sometimes even a photo!
Today, we received this email...and it made us smile:
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"I just wanted to say that I am amazed at the detail of your wooden watches! I originally purchased three of these watches for my groomsmen because I was looking for a unique gift and they loved them. I was also very impressed with the quick delivery of my watches! I have and will recommend this website to all of my friends and relatives."Do you have a store you like doing business with? Tell them how much you appreciate them! There IS someone behind the email...and they love positive feedback!!
I know, I hate getting complaints from spoiled stupid renters (who don't read the website) but then getting emails from satisfied customers makes it all worth it! I have also noticed that a personal touch makes all the difference!
ReplyDeleteAlisa, I finally found your blog! Yay! And it's as fun and interesting as your life is. Glad to hear that business is good and your customers are happy--that says a lot about you. And also, these watches are really cool. Lucky groomsmen...I'm sorry to say that the groomsen in our wedding only got a boutinerre (sp?) Oh well, they knew we were poor when we asked them to be in the line. :)
ReplyDeleteCan't wait to read more!