I like customer emails...well...at least when they're positive. Generally, customers only bother to contact you after a purchase if they've had trouble with their order.
But, perhaps because we run such a "transparent" business (we respond personally to customers, and try to make it a personal experience, instead of hiding behind a business name), every once in awhile we get a random email from a customer with a nice note, and sometimes even a photo!
Today, we received this email...and it made us smile:
"I just wanted to say that I am amazed at the detail of your wooden watches! I originally purchased three of these watches for my groomsmen because I was looking for a unique gift and they loved them. I was also very impressed with the quick delivery of my watches! I have and will recommend this website to all of my friends and relatives."
Do you have a store you like doing business with? Tell them how much you appreciate them! There IS someone behind the email...and they love positive feedback!!